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Terms and Conditions of Primary Classroom Resources


About Us:

Primary Classroom Resources Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Primary Classroom Resources Ltd
Units 27-30, Studley Grange Craft Village, Swindon SN4 9QT

Phone: 01793 680285
Fax: 01793 474717
Email: info [at] primaryclassroomresources [dot] co [dot] uk
Company Number: 6575466
VAT Registration Number: 977570859

Copyright Information: 

All purchased products on this site are subject to the following Primary Classroom Resources copyright conditions.

© 2006-2015, L Hughes and Primary Classroom Resources (www.primaryclassroomresources.co.uk)


The resources may be reproduced by the individual who made the purchase, for their own PERSONAL or CLASSROOM use ONLY. 

The resources must NOT be reproduced for others IN ANY FORM or BY ANY MEANS, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without prior written permission from the author.

If you have any questions about these conditions, please feel free to email me.

All free products and downloads on this site are subject to a Creative Commons copyright licence as follows:

© 2006-2016, L Hughes and Primary Classroom Resources (www.primaryclassroomresources.co.uk)

Attribution-NonCommercial-NoDerivs 2.0 UK: England & Wales

You are free to copy, distribute, display, and perform the work 

Under the following conditions:
• Attribution. You must give the original author credit. 
• Non-Commercial. You may not use this work for commercial purposes. 
• No Derivative Works. You may not alter, transform, or build upon this work. 

For any reuse or distribution, you must make clear to others the licence terms of this work. 
Any of these conditions can be waived if you get permission from the copyright holder. 

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note the following terms, where "The Seller" is Primary Classroom Resources Limited.

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. In this case the Seller will inform the Buyer that the order has been cancelled and issue a full refund.

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. If an error in pricing is found The Seller reserves the right to cancel the order at the incorrect price.

The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order. 

The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. 

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, extreme weather, strikes (including postal strikes), lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

The Seller expressly reserves the right to alter its prices, product specifications and terms and conditions without notice.The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase. 

Shipping And Handling

We offer a choice of UK and Worldwide fast delivery options for your convenience. After you have chosen the products you want to buy, simply click checkout and you will be presented with the available shipping options based on the weight and size of the products you want and also your shipping destination.

UK Delivery

For most of our delivery options there will need to be someone in to receive the delivery. If the delivery is attempted a card will be left and you will need to make arrangements for redelivery or to collect from the depot. If a parcel is returned to us marked "not collected" then we will contact you and there will be a charge for the items to be redelivered. If a parcel is returned to us marked "incorrect address" or "address not complete" we will also charge for redelivery. It is the responsibility of the buyer to ensure they have provided the correct delivery address and postcode. If the order does not arrive and the address is found to be incorrect (or the postcode) then we will not be held responsible for the loss. If you leave a shipping instruction such as 'leave in shed' or 'leave in recycling bin' please be aware this is down to driver discretion and the responsibility lies with you to check the designated delivery place. Neither us nor the courier company can be held responsible if you ask for your item to be left in a bin that is then subsequently collected/emptied. Please be aware of this when leaving a shipping/delivery instruction.


International Delivery

If your basket exceeds the amount pre installed (smaller orders should be calculated accurately), please leave the items in your basket and send a query via our contact us form to allow us to prepare a quote for you. PLEASE NOTE as the buyer and importer you may be liable for any tax/duty charges levied by customs in your country. These are usually payable to the courier company and your parcel may not be released until this is paid. We are not responsible for these charges and you as the buyer and importer will be liable for these. Please check your allowances carefully with your customs department, and only proceed with your order if you are happy to accept the charges if there are any.

Delivery Schedule

We deliver your order right away if you have ordered a digital download. 

We aim to despatch items as soon as possible (usually within 24-48 hours), please note if you have ordered a ready made resource (laminated) then these are made to order - we aim to despatch these within 2-3 days. 

We have daily postal collections Monday to Friday - please be patient, as items sent can take up to 3 working days to reach you from day of sending. We will confirm that your item has been shipped by email at the end of the day.

11:30am is our cut-off time for sending items, if you order after 11:30am the earliest your item could be sent is the following day - as long as it is in stock.

Please be aware that the postal service you choose at checkout is not an indication of despatch time, it is simply the form of service used when the item is ready for despatch. Choosing Courier delivery does not indicate that the item will be sent the same/next day. It means that your item when ready for despatch will be shipped by your chosen service. We may upgrade the service to a courier (at no extra charge) if your items are too heavy/bulky for standard post. If your order is urgent then please contact us and we will do our best to meet your deadline - there may be an extra charge for this, we can also offer other forms of delivery such as a courier at an extra charge.

We will inform you as soon as possible if an item is out of stock - as we also sell on Amazon, eBay and in our Swindon store this sometimes happens - in this case we will inform you of an approximate wait time. If you prefer not to wait you can opt for a refund.

Please note that we are not responsible for the time it takes for items to be delivered once they are posted. You will receive notification via email to confirm shipment, Courier delivery is either 48 or 24 hours, Royal Mail Tracked is approx 2-3 working days, Royal Mail Tracked Next Day is approx1-2 working days. Airmail shipments depend on destinations but are usually 5-7 working days.

Back Orders

All ready made items are made to order and are shipped when available. If other items are on back order, we will inform you as soon as possible and offer the choice of a refund or delayed despatch of the complete order.

Tax Charges

Our VAT Registration number is: 977570859

UK VAT (tax) is currently 20%.

All prices on the website show plus VAT and including VAT prices for your reference.

VAT is charged on all UK and European orders and is shown in the basket when you place your order.
Countries outide of the European Union do not pay VAT and this is also reflected in your basket.

If you are VAT registered in Europe you have the opportunity to enter your VAT number at checkout.

Credit Card Security

When an order is placed on our website and you have entered your address and agreed to our terms and conditions, you are then forwarded to the SagePay Payments or Paypal secure online payments page which will take and process your payment immediately.

SagePay Payments is one of the UK industry leading online payments company. Our SagePayPayments gateway uses the latest fraud technology and is 100% secure. If you are unsure of the secure URL you should be seeing at checkout, it should start with https://live.sagepay.com/.....
You should see the golden padlock and a valid Verisign security certificate. 

SagePay Payments also uses the Verified by Visa, MasterCard Securecode and The 3rd Man fraud detection system for both your and our security. We recommend you use these technologies when prompted for your own security and piece of mind.

When paying through SagePay Payments online payment system, your card will be charged immediately for the amount agreed to on the order.

Please note; we do not or cannot see any of your card details as this is all handled by SagePayPayments on our behalf.

If you have any security questions or comments, please do not hesitate to contact us


We guarantee your satisfaction. See our feedback page for further information.

We do however operate a Zero Tolerance Policy, if a customer is deemed to be rude, aggressive, threatening or unreasonable we reserve the right to cancel their order and issue a full refund.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01793 680285 (International +441793 680285) or fax us on 01793 474717 or write to us at Primary Classroom Resources Units 27-30, Studley Grange Craft Village, Swindon SN4 9QT England / Wales / Scotland

Privacy Policy

Primary Classroom Resources Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy


Digital Downloads: Please note that refunds/returns are not available on digital download products.  By checking out you understand that you waive the right to return due to the nature of instant downloads.  If you do not accept this you need to tell us before you complete the checkout and your downloads will be held for 14 days before being released to you.

Faulty items: If your goods are faulty please contact us and we will arrange for a replacement item to be sent to you and the faulty item collected/returned with postage refunded.

Ready made items:  We will accept returns for ready made items that are sent back to us in as new condition. Buyer pays for return postage (please obtain proof of posting and ensure the item is packed sufficiently to avoid damage in transit as we will not be held responsible for returns that are lost or damaged in the post). Ready made resources are any physical resources such as games/posters plus stock resources that are COMPLETE READY MADE.

As per consumer contracts regulations, any items that are personalised (such as banners, tray and coat labels etc) or made to order (print/laminate options other than complete ready made, signs and furniture) are not eligible to return or cancel once the item has been placed in production.

All returns must be requested within 14 days of purchase - please contact us via email or the contact us form before returning an item and we will explain the procedure to you.

Please be aware if you return goods you will only be eligible for a refund on base postage charges, if you pay to upgrade delivery this charge will not be refunded.  If you upgrade to 1-2 days tracked you will be refunded the current rate for 2-3 days tracked.  If you make any courier upgrade (eg Next Day by 12, Saturday etc) you will be refunded the current standard courier rate

Damaged Items:  All damaged items need to be signed for as damaged if the outer carton is damaged (this is a requirement for damage claims from couriers). All damages must be reported within 7 days of receipt, claims outside this time wil not be accepted. Please keep all packaging as this is needed for a damage claim to be processed. 

Shortages:  Please report any shortages within 7 days of receipt.  Claims outside this time will not be accepted.  If there is not a note on the delivery note to say that an item will follow, and it is missing from your order than please scan/photograph your delivery note and email it to us along with details of what is missing.  We will then be able to speak to the person who packed your order and check our system to see if it left us intact.  If the parcel shows signs of tampering/damage please let us know at this stage.

Your rights to return goods are protected under the Consumer Contracts Regulations (this came into force in June 2014, replacing Distance Selling Regulations)