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Customer Service

  • School Orders

    The school will then be invoiced along with the order, and this can be paid either by school cheque or BACS transfer. Please note our terms are strictly 14 days. You can also place your order online as an individual and pay using either Paypal or a credit or debit card. You will receive a VAT receipt to use to claim back expenses from school.
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  • Shipping & Delivery

    We offer a choice of UK and Worldwide fast delivery options for your convenience. After you have chosen the products you want to buy, simply click checkout and you will be presented with the available shipping options based on the weight and size of the products you want and also your shipping destination.
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  • Privacy & Security

    This privacy policy sets out how Primary Classroom Resources uses and protects any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
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  • Returns & Replacements

    All returns must be requested within 14 days of purchase - please contact us via email or the contact us form before returning an item and we will explain the procedure to you
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  • Ordering

    Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
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  • Delivery Schedule

    We deliver your order right away if you have ordered a digital download. We aim to despatch items as soon as possible (usually on the same working day if ordered by 3pm and the item is in stock), please note if you have ordered a ready made resource (laminated) then these are made to order - we aim to despatch these within 2-3 days – usually sooner if we can.
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  • Reward Points

    Primary Classroom Resources are completely dedicated to your total satisfaction and providing you with the best service. As part of this we are now offering reward points with every order! For every £1.00 you spend, we will give you 1 point. You can save these points for as long as you want and then redeem them on your account page or at the checkout.
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