If I place an order for downloads when will they arrive? 

• Once your payment has gone through, then the links will be available immediately on your receipt.  The links will also be emailed to you, and are valid for 24 hours.

I didn’t get my email with links, and I closed the receipt page – what do I do? 

• Firstly, check your junkmail or spam folder, sometimes the emails can go in there.  If you still can’t find the email, please contact us with your order details and we will resend the links to you.

If I place an order for ready made resources when will they arrive? 

• We aim to send out ready made resources within 10 working days.  At busy times this could be up to 21 days, at quieter times it will be sooner, sometimes even the same day if an item is already made.  It is worth remembering that all resources are made to order, so if you have placed a large order it may take a little time to be sent out.  We do understand the importance of having a resource on time for a particular lesson, so if there is an urgent need please do let us know after placing your order, and we will do our best to ensure we meet your deadline.

How will my ready made resources be sent? 

• Ready made items will be sent either by Royal Mail 1st Class Recorded or by Parcelforce, depending on the size of the package.  Either way someone will need to sign for the item to ensure that your order can be tracked.  You can change your delivery address to a suitable address (such as school), but please do so as soon as possible after placing your order or it may have already been sent.

Do you offer a postage discount for multiple items? 

• The shopping basket is set up to take into account multiple items, and will adjust postage charges accordingly, so there will be a fair price for your package based on the total weight of the items.

We are a school and would like to place an order – how do we do this?

 If you are placing an order for a school, there are a few ways you can do this…

1. Complete the form on the Schools Page to receive a log in that will allow you to place an order online with the option at checkout to be invoiced with your order. This option will mean the school is sent an invoice with your goods, that can be paid by school cheque or BACS transfer.
2. Download the order form, complete with your order details and then either fax the form to 01793 702326 or post to:
   
   Primary Classroom Resources,
   6 Caraway Drive,
   Swindon,
   Wiltshire
   SN2 2RR.
   
   The school will then be invoiced along with the order, and this can be paid either by school cheque or BACS transfer.
3. Place your order online as an individual and pay using either Paypal or a credit or debit card. You will receive a receipt to use to claim back expenses from school.
4. Please note if you are placing an official school order you will need to provide the full postal address of the school including postcode, a contact name plus the school order number if applicable. This information will ensure your order is sent to the correct place and the invoice is suitable for school auditing procedures.

I would really like something for my classroom but I can’t see it on your site – can you help? 

• We are happy to accept requests!  These can be via email or via the Contact Us Form – please give as much information as you can and we will do our best to meet your requirements!

I would like to order ready made resources but I don’t live in the UK – can I do this? 

Yes you can!  We have supplied resources to customers across the world!  Please contact us for an accurate shipping quote before placing an order.